Frequently Asked Questions

No. You can book with just your name and phone number. Creating an account is optional and only needed if you'd like to log in later to view and download your results online.

You can pay online via M-Pesa at the time of booking, or choose to pay cash at the lab on your visit day.

We'll notify you by email (and WhatsApp if you message us) as soon as your results have been verified and released.

Yes, if you booked with an account. If you booked as a guest, you can create a free account afterwards with the same email to unlock online access, or collect a printed copy at the lab.

Yes, select 'Home Sample Collection' during booking and provide your address.